Refund policy

Cancellation, Return & Exchange Policy

House of Sari

At House of Sari, every saree is crafted with care and shipped with love. We want you to be completely happy with your purchase. Please read our policy carefully before placing an order.

1. Order Cancellation

    • Orders can be cancelledĀ within 12 hoursĀ of placing them.
    • Once the order is processed or shipped, cancellations will not be accepted.
    • House of Sari reserves the right to cancel any order due to pricing errors, product unavailability, or suspected fraudulent transactions.

2. Return Policy

Returns are acceptedĀ only for damaged or defective products.

    • You mustĀ inform us within 48 hours of deliveryĀ via WhatsApp:Ā +91 80 959 959 44
    • AĀ mandatory unboxing videoĀ (uncut, from opening the parcel to full product reveal) is required for all return claims ā€” without this, no return or claim will be processed.
    • Return requests raised through any other channel will not be accepted.

Products NOT eligible for return:

    • Customised or altered sarees (e.g., fall & edging added)
    • Sale or discounted items
    • Gift cards or vouchers

3. Return Conditions

Returned products must be:

    • Unused and unworn
    • In original condition with all tags and labels intact
    • In original packaging and folds
    • Unaltered in any way

Returns not meeting these conditions will be rejected after quality check.

4. Exchange Policy

    • Exchange requests must be raisedĀ within 7 daysĀ of receiving the order.
    • Inform us via WhatsApp:Ā +91 80 959 959 44Ā or Email:Ā help@houseofsari.com
    • Once an item is exchanged,Ā no further exchangeĀ is permitted ā€” only a store credit note will be issued.
    • Exchange items will be delivered to theĀ same addressĀ as the original order.
    • If exchanging for a higher-value item, the difference must be paid. If lower value, the difference will be issued as aĀ credit note.
    • Only aĀ single itemĀ can be selected per exchange request.

5. Refund Policy

    • Refunds are processedĀ only afterĀ the returned product is received and passes our quality check.
    • Refunds are credited to theĀ original payment methodĀ withinĀ 7 working daysĀ of receiving the product.
    • Refund mode (exchange, credit note, or refund) is at the discretion of House of Sari based on inspection results.

6. International Orders

    • International returns are handled on a case-by-case basis.
    • Do not ship products directlyĀ to our address without prior approval.
    • Contact us first atĀ help@houseofsari.comĀ and our team will guide you through the process.
    • Customers may bear return shipping and customs duty charges.

7. Colour & Product Disclaimer

We photograph our sarees with utmost care to represent true colours. However, slight variations may occur due to screen settings and lighting conditions. Colour variation alone is not a valid reason for return or exchange.

8. Contact Us

    • šŸ“± WhatsApp:Ā +91 80 959 959 44
    • šŸ“§ Email:Ā help@houseofsari.com
    • Support hours: Monday ā€“ Saturday, 10:00 AM ā€“ 6:00 PM IST

9. Dispute Resolution

For any disputes related to returns, refunds, or cancellations, please reach out via email. All matters will be resolved as per House of Sari's policies and applicable Indian laws.

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