Frequently Asked Questions

Everything you need to know about purchasing authentic handloom sarees, custom tailoring, international express shipping, and order tracking.

Q: Do you ship internationally to the USA, UK, Canada, UAE, and Australia?

Yes, House of Sari ships globally to over 50+ countries including the United States, Canada, United Kingdom, Australia, United Arab Emirates, Singapore, and Europe via premium courier partners like DHL Express and FedEx.

Q: How long does international delivery take?

Standard orders without custom tailoring are dispatched from our Bengaluru studio within 24 to 48 hours and typically arrive at your doorstep in 4 to 8 business days via express international air transit.

Q: How much does international shipping cost?

International shipping rates are calculated dynamically at checkout based on package weight and destination country. We offer transparent weight-based rates and seasonal free shipping offers on qualifying order totals.

Q: Will I have to pay import duties or customs taxes in my country?

International orders ship on a Delivered Duty Unpaid (DDU) basis unless specified otherwise. Import duties, VAT, or local customs fees levied by destination customs authorities (such as US Customs, UK HMRC, or EU VAT) are the responsibility of the recipient and collected upon delivery by the courier.

Q: How can I track my international order?

Once your order is handed over to DHL or FedEx, you will receive an automated email and WhatsApp notification with your air waybill (AWB) tracking link for real-time tracking.

Q: Do all sarees come with unstitched blouse pieces?

Yes, almost all our sarees include an attached running or contrast unstitched blouse piece (approx. 0.8 to 1 meter in length) unless specified in the product description as "Saree Only."

Q: Can I get Fall & Pico finishing done before dispatch?

Yes! We offer professional Fall attachment (cotton protective border) and Pico edging (hem zig-zag stitch) services upon request prior to international shipping, making your saree immediately ready to drape.

Q: How does custom made-to-measure blouse tailoring work?

You can select custom stitching during checkout or submit your measurement card via email/WhatsApp. Our master tailors in Bengaluru stitch your blouse with internal seam margins for easy local adjustment if required.

Q: How long does custom stitching add to the dispatch time?

Orders with Fall/Pico or custom blouse tailoring require an additional 3 to 5 business days for tailoring completion prior to express air dispatch.

Q: Are your sarees authentic handloom and pure textiles?

Yes. Founder Deepa Manjunath personally hand-picks every saree from traditional weaving clusters across India—including Malmal Cotton, Banarasi Silk, Mysore Crepe, and Kalamkari—ensuring genuine thread counts, rich drapes, and authentic craft.

Q: Will the saree color look exactly like the online photos?

We shoot all inventory in natural light and professional studio environments to represent true-to-life colors. Minor variations (5-10%) may occur due to individual screen brightness or panel calibration settings on your smartphone or monitor.

Q: What is the standard length of a House of Sari saree?

Our standard sarees are 5.5 meters in length plus an additional 0.8 to 1.0 meter blouse fabric (totaling 6.3 to 6.5 meters).

Q: Can I pay in my local currency (USD, GBP, CAD, AED, EUR)?

Yes! Our website automatically displays prices in your local currency based on your location, and our secure payment gateway converts transactions seamlessly at checkout.

Q: What payment methods do you accept for international orders?

We accept all major international Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and international debit cards processed through 256-bit SSL encrypted payment gateways.

Q: Is Cash on Delivery (COD) available for international orders?

Cash on Delivery (COD) is available for domestic orders within India only. All international shipments outside India require full prepaid transaction authorization prior to courier dispatch.

Q: What is your international return policy?

We accept return requests within 7 days of delivery for defective items, transit damage, or wrong order dispatches. Please review our detailed Returns & Refund Policy for complete details.

Q: Are custom stitched or altered sarees returnable?

To maintain quality standards, sarees that have undergone custom blouse stitching, fall/pico finishing, or made-to-measure alterations cannot be returned or exchanged unless there is an underlying material defect or transit damage.

Q: Can I cancel my order after it has been placed?

You may cancel your order within 12 hours of placement by contacting us directly. Once tailoring has commenced or courier tracking has been generated, orders cannot be canceled.

Q: How should I care for my House of Sari sarees?

We strictly recommend Dry Clean Only for all handloom cottons, Banarasi silks, Mysore crepes, and Kalamkari prints to protect natural dyes, yarn tension, and zari sheen. For detailed instructions, please read our Saree Care & Maintenance Guide.

Still have questions? We're here to help!

Reach out directly to our Bengaluru studio team for assistance with draping, fabric choices, or order tracking.

📧 Email: help@houseofsari.com  |  📱 WhatsApp: +91 80 959 959 44