Shipping policy

A Personal Note to Our Global Family 🌍

As a young, independent brand shipping handcrafted Indian drapes directly from India to your doorstep worldwide, we want to be 100% honest with you.

While we partner with top-tier express air couriers (like DHL and FedEx) and strive for perfection on every single package, cross-border shipping can occasionally face unexpected hiccups—like weather holds, flight delays, or local customs checks. If something ever goes off-track, we promise not to hide behind automated emails. Our core team will reach out to you directly on WhatsApp with real updates so you can always shop with complete peace of mind.

Every saree undergoes a thorough multi-step quality check and hand-folding process before being sealed for international air transit.

• Unstitched Sarees: Dispatched from our studio within 2 to 3 business days.
• Custom Tailored Orders (Blouse Stitching / Fall & Pico): Dispatched within 5 to 7 business days to ensure tailor accuracy and quality finishing.

Once handed over to our air logistics courier, typical transit windows to key international destinations are:

• USA, Canada & Mexico: 4 to 7 business days after dispatch.
• UK & European Union: 4 to 6 business days after dispatch.
• UAE, GCC & Middle East: 3 to 5 business days after dispatch.
• Australia, Singapore & Rest of World: 5 to 8 business days after dispatch.

💡 Planning for a specific event or wedding? Please order at least 12 to 14 days in advance to leave comfortable buffer room for customs clearance and tailored stitching.

As soon as your package is dispatched, we send an air waybill tracking link directly to your registered Email and WhatsApp number. You can follow your parcel from our Indian studio through air hubs straight to your front door.

Cross-border shipping relies on international customs and global air networks. In the rare event that a package is delayed by customs inspection, weather disruptions, or courier backlogs:

• Proactive Communication: Our dispatch desk monitors tracking hourly. If we notice an unexpected hold, we will contact you immediately via WhatsApp to explain the status.
• Active Escalation: We directly open priority claims with courier account managers (DHL/FedEx) to expedite release and delivery.
• Lost Shipment Protection: In the rare event an international shipment is officially confirmed lost in transit by the courier, you will receive a 100% full replacement or immediate refund. You will never bear financial risk for lost transit.

• Standard Delivery (DDU): Unless explicitly offered as Delivered Duty Paid (DDP) at checkout, international orders may incur local import duties, VAT, or handling fees set by destination customs laws (e.g., US, UK, Canada, UAE). These charges are collected by local customs or the courier prior to delivery and remain the responsibility of the customer.
• Incorrect Address or Refused Delivery: Please ensure your full delivery address, postal zip code, and contact number are accurate. If a delivery fails due to an incorrect address or non-payment of local import taxes, documented return shipping fees charged by the courier will be deducted from any store credit or refund.

Have a question about an upcoming event deadline, parcel tracking, or measurement confirmation? Talk directly with our founding concierge team:

• 📱 Direct WhatsApp Support: +91 80 959 959 44
• 📧 Email Concierge: help@houseofsari.com
• ⏰ Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST